Privacy Policy
Privacy Statement
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.
We are committed to protecting your privacy. Any personal information collected through our website (including name, contact information, or other identifiers) will be treated as confidential and used solely to process your requests or transactions. Gamer Majlis does not make any guarantees, warranties, or representations regarding the accuracy, completeness, or reliability of data handling.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to GamerMajlis, the software program provided by the Company.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to GAMER MAJLIS E-SPORTS MANAGEMENT - FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: United Arab Emirates
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application or the Website or both.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to GamerMajlis, accessible from https://www.gamermajlis.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
• Email address
• First name and last name
• Address, State, Province, ZIP/Postal code, City
• Usage Data
Usage Data
- Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
• Google
• Facebook
• Instagram
• Twitter
• LinkedIn
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal
Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Po
Information Collected while Using the Application
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
• Information regarding your location
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device setting
Tracking Technologies and Cookies
We use cookies to:
- Track user sessions
- Improve performance and security
- Analyze traffic and user behavior
By using our website, you consent to our use of cookies. You may disable cookies in your browser, but some features may not function properly.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
- Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability
Security Disclaimer
While we implement reasonable security measures to protect user information, we disclaim all warranties, express or implied, regarding the security of any data transmitted online. We shall not be liable for any breach, loss, alteration, or misuse of user data that occurs as a result of factors beyond our control, including cyberattacks, third-party services, or user negligence. Use of this site is at your own risk.
Credit/Debit Card Data
We do NOT store, sell, share, rent, or lease your credit/debit card details to any third parties. Additionally, card details are not passed to third parties at any point, except as required by secure payment gateways for transaction processing.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Delivery & Fulfillment Policy
General Fulfillment Terms
Gamer Majlis provides digital and physical goods related to e-sports tournament management and platform services. All deliveries—whether virtual or physical—are subject to processing, availability, and verification of payment.
We reserve the right to cancel or delay any delivery in cases of fraud suspicion, inaccurate user data, system failure, or force majeure.
Shipping Process & Conditions
Physical products (if offered) are processed and shipped via trusted third-party logistics partners. We make every effort to ensure safe and timely delivery. However, we are not liable for delays, damages, or losses caused by courier services, customs authorities, or user error (e.g., incorrect address).
Orders may be split and shipped in separate packages depending on availability and destination.
Delivery Charges
Delivery fees are clearly stated at checkout.Options may include:
- Local Standard Delivery (UAE): AED [X] flat fee or FREE for orders over AED [Y]
- International Delivery: Calculated at checkout based on destination and product weight
- Digital Services: No shipping fee — access is granted via email or platform login
We reserve the right to change or waive delivery charges as part of promotions or service upgrades.
Delivery Timeline
Estimated delivery times:- Local (within UAE): 2–5 business days after payment confirmation
- International: 7–14 business days (subject to customs and local regulations)
- Digital Services: Access typically provided within minutes, but may take up to 24 hours depending on service tier and verification
These timelines are estimates only. Gamer Majlis does not guarantee specific delivery times and shall not be liable for delays caused by third parties or unforeseen circumstances.
Customer Responsibilities
Customers are responsible for:- Providing accurate delivery and contact information
- Ensuring availability to receive the order or access digital services
- Tracking shipments via the provided tracking number
Failure to receive an order due to customer error may result in additional redelivery charges.
Risk of Loss
All risk of loss or damage to goods passes to the customer once items are handed to the delivery provider. We are not liable for damage or theft that occurs after dispatch.
Refund & Cancellation Policy
No Refunds Policy
All purchases made through Gamer Majlis E-Sports Management - FZCO are final and non-refundable. By completing your payment, you acknowledge and agree that no refunds, returns, or exchanges will be issued under any circumstances, including but not limited to dissatisfaction, accidental purchase, or service interruptions.
Digital Services
Our offerings are primarily digital in nature (e.g., tournament entries, digital access, and platform services). As such, once access is granted or service is delivered, the transaction is considered completed and non-reversible.
Physical Goods (If Applicable)
In the rare event that physical goods are sold or delivered, all sales are also considered final. Customers must verify product details before confirming the order. No returns or exchanges will be accepted.
Cancellation Policy
Due to the real-time nature of tournament scheduling and service provisioning, orders and bookings made on Gamer Majlis are processed immediately and cannot be cancelled once confirmed.
We strongly advise customers to review all details carefully before finalizing any order or registration. No cancellations or modifications will be permitted after payment is completed.
Customer Acknowledgment
By using our platform and confirming your purchase, you agree to these terms in full. You accept that Gamer Majlis is not obligated to provide any form of refund, cancellation, credit, or alternative compensation.
Changes to these Policies
We may update Our Policies from time to time. We will notify You of any changes by posting the new Policies on this page.
If you have any questions about these policies, You can contact us:
Gamer Majlis E-Sports Management - FZCO
Address: IFZA Business Park, DDP, P.O. Box 342001, Dubai, UAE